Last Updated: 02/10/2026
These terms explain the rules for using the InboxWizards website (inboxwizards.com) and the basis on which we provide our email deliverability, DMARC and consulting services. As specialists in email deliverability and authentication (DMARC, SPF, DKIM, BIMI), we aim to keep things as clear and transparent as the reports we deliver to our clients. Please read them carefully before using our website or signing up to a package.
Our services are provided to businesses only. By ordering a package, you confirm that you are acting on behalf of a business and have authority to accept these terms on its behalf.
1. About Us
InboxWizards is a trading name of Inboxwizards Limited, a company registered in the Republic of Ireland under company number 775963, with its registered office at Unit 13 Burnell Square, Northern Cross, Dublin 17 D17 W284. VAT number: IE 4355318DH.
In these terms, “we“, “us” and “our” mean InboxWizards, and “you” means the business using our website or services.
2. Using Our Website
- Information only: The content on our website, including blog posts, case studies and resources, is for general information. It is not tailored advice for your setup, and we do not guarantee it is complete or up to date.
- Free tools: Our free tools (such as the Email Authentication Check) give an automated snapshot of your domain’s public DNS records. Results are indicative only and should not be relied on as a full audit. We may change or withdraw free tools at any time.
- Fair use: You must not misuse our website, for example by attempting to gain unauthorised access, introducing malicious code, or running automated queries against our free tools.
3. Our Services
We offer monthly Deliverability Packages and DMARC Packages, as well as custom work. The exact scope, price and start date of your service will be confirmed to you in writing (for example in a proposal, order confirmation or email) before we begin. If anything in that written confirmation differs from these terms, the written confirmation takes priority.
- Consulting hours: Where a package includes a set number of consulting hours per month, unused hours do not roll over to the following month unless we agree otherwise in writing.
- Reporting: We will provide reports at the frequency stated in your package (for example monthly or weekly).
- Skill and care: We will provide our services with reasonable skill and care, in line with good industry practice.
4. Free Trials
Where we offer a free plan or trial (such as our DMARC Free plan), it runs for the period stated. At the end of the trial your service will stop unless you choose to move to a paid plan. We will never start charging you without your agreement.
5. Fees and Payment
- Pricing: All prices are in British Pounds (GBP) and are exclusive of VAT, which will be added where applicable at the appropriate rate.
- Billing: Packages are billed monthly in advance. Depending on what we agree with you, payment is taken by card or Direct Debit, or by invoice payable by bank transfer within 14 days of the invoice date.
- Late payment: If payment is overdue, we may pause your service until it is received, and we may charge interest and compensation under the European Communities (Late Payment in Commercial Transactions) Regulations 2012.
- Price changes: We may change our prices by giving you at least 30 days’ written notice. If you do not agree to the new price, you may cancel in line with Section 6 before it takes effect.
6. Term and Cancellation
- Rolling monthly: Paid packages run on a rolling monthly basis until cancelled.
- Cancelling: Either of us can cancel by giving 30 days’ written notice (email is fine). Fees remain payable for the notice period, and we will continue to provide the service during it.
- Refunds: Fees already paid are non-refundable, including for part months, unless required by law or agreed in writing.
- Ending early: We may suspend or end the service immediately if you fail to pay amounts due, seriously breach these terms, or use our services for unlawful sending.
- At the end: On request, we will provide a copy of any reports produced for you, and we will delete or return your data as described in Section 9.
7. Your Responsibilities
To get the best results from our services, you agree to:
- Provide accurate information and timely access to what we need, such as DNS settings, sending platforms and contacts in your team.
- Confirm that you own, or are authorised to manage, every domain and sending system you ask us to work on.
- Comply with all laws that apply to your email marketing, including the General Data Protection Regulation (GDPR), the Data Protection Acts 1988 to 2018 and the ePrivacy Regulations 2011 (S.I. No. 336 of 2011), and the equivalent rules in any other country you send to (such as UK GDPR and PECR in the United Kingdom).
- Take responsibility for changes you or your other suppliers make to your DNS records, sending platforms or campaigns, including any changes made against our recommendations.
8. No Guarantee of Inbox Placement
Mailbox providers such as Gmail, Microsoft and Yahoo make their own filtering decisions, and these change without notice. While our work is designed to improve your authentication, sender reputation and inbox placement, we cannot guarantee specific deliverability, inbox placement, open rates or revenue outcomes. Inbox placement tests and reporting from third-party tools are indicative snapshots, not guarantees of how every message will be delivered.
9. Data and Confidentiality
- Your data: DMARC reports, test results and other data you share with us remain yours. We use them only to provide our services to you.
- Personal data: Where we process personal data on your behalf (for example within DMARC aggregate reports), we act as your processor under the GDPR and will handle it in line with our data processing terms, available on request. Our Privacy Policy explains how we handle information collected through our website.
- Confidentiality: We each agree to keep the other’s confidential information private and to use it only for the purpose of our working relationship. This does not apply to information that is already public or that we are required by law to disclose.
- Case studies: We will only name you or publish a case study about your business with your permission.
10. Third-Party Tools and Services
We use trusted third-party platforms to deliver our services, such as DMARC reporting and inbox placement testing tools. We choose these carefully, but we are not responsible for their availability or for interruptions outside our control. Where a tool we rely on changes or is withdrawn, we may replace it with a suitable alternative.
11. Intellectual Property
Our website, reports, templates, processes and know-how remain the property of InboxWizards. Once you have paid for them, you may use the reports and recommendations we deliver to you for your own internal business purposes. You may not resell or republish them without our written permission.
12. Limitation of Liability
- Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.
- We are not liable for any loss of profits, revenue, sales, business, goodwill or data, or for any indirect or consequential loss.
- Our total liability to you arising out of or in connection with our services is limited to the total fees you paid to us in the 12 months before the event giving rise to the claim.
- We are not responsible for delays or failures caused by events outside our reasonable control.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services or for legal reasons. Any changes will be posted on this page with an updated “Last Updated” date. If you have an active package, we will let you know about significant changes by email at least 30 days before they apply to you.
14. Governing Law
These terms, and any dispute arising from them, are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction.
15. Contact Us
If you have any questions about these Terms of Service, please contact us here.
Anthony Mitchell
Founder, InboxWizards
